AI IVR is a system that uses natural language processing (NLP) and machine learning (ML) to understand and respond to customer queries in natural language. AI IVR can handle complex and varied customer requests, and provide relevant and accurate answers. AI IVR can also learn from customer feedback and data, and improve its performance over time.

AI IVR has many advantages over traditional IVR systems, such as:

More natural: AI IVR can recognize and generate natural speech, and converse with customers in a human-like manner. AI IVR can also adapt to different accents, dialects, and languages.
More flexible: AI IVR can handle multiple intents, contexts, and scenarios, and provide dynamic and customized responses. AI IVR can also switch between voice and text modes, and integrate with other channels and platforms.
More personalized: AI IVR can use customer data and preferences to tailor the service to each customer. AI IVR can also use sentiment analysis and emotion detection to gauge customer mood and satisfaction.